1- General Inquiry
1.3 What is TG8KWT.COM?
Tech & Gadgets is an online retail multi-vendor store on a centralized management team and entrepreneurs
that
sells
everything from your typical electronics to other products that you have not heard of and seen before,
we
are
approaching the market with a “think outside the box” approach by providing our clients different,
unique,
and
exclusive electronics and gadgets.
1.2 Looking to be part of TG8 team? Contact us at INFO@TG8KWT.COM or Through the (Sell On TG8) option in our website.
2- Account Enquiries
2.1 Why do I need to register
Registering your account on our platforms will make it easier for us to contact you and notify you of
any of
our
newer upcoming products and latest deals, you will also not miss out on any of the upcoming trends and
exclusive
Gadgets.
2.2 How to do I contact TG8KWT.COM
TG8KWT.COM customer support and General Inquires can be done by
Our email INFO@TG8KWT.COM
Or through Whatsapp
+965 96095992
OR
+965 94933252
between (8 am – 2 pm) and (5 pm – 8 pm)
2.3 What payment methods can I use to pay for my order?
Currently we offer various payment methods
K-net Visa Mastercard.
Cash upon Delivery.
3- Delivery Details and Fees.
3.1 When will I receive my order?
Orders placed will be delivered within 48 hours (two working days)
3.2 when will the delivery team contact me?
Our delivery team will contact you during the day of delivery you will also receive a notification via
WhatsApp
that
delivery of your order will be attempted during the specific day.
3.3 How much are the delivery fees?
Delivery fees are calculated during check out depending upon area of request.
3.4 If I have changed my mind, can I cancel my order?
Customers have the right to cancel the order within the first 24 hours of placing the order. In order to
avoid
any
delays, cancellation of orders that have passed the 24-hour clearance window will be subject to fully
deductible
of
delivery fee amount.
Orders that have been placed and passed the first 24-hour window will be delivered during the next 24
hour
of
the
next day, coming to total of 48 hours of delivery timing.
(First 24-hour Cancellation window)
(Second 24-hour Delivery initiated and processed)
3.5 Delivery team have arrived, but I was not home?
No need to worry, we offer free 3 consecutive days of delivery attempts, our delivery team will contact
you
by
phone
on day two before the delivery attempt and ensure that you will be at the delivery address to accept
your
order
accordingly.
4- Post-Sale Enquire
4.1 How can I return or exchange items I bought through TG8KWT.COM
TG8KWT.COM does accept returns and exchanges (subjects to availability and price difference) and strict
return
policy on tamper tape being sealed and product box being on mint condition as delivered.
Returns and exchanges are processed and accepted within 14 days of delivery date, Products that have
been
delivered
will only be accepted as return after requesting (Return Product) tab within our mobile application or
website
and
uploading all requested information and three clear pictures of tamper tape being sealed and not
tampered
with
or
opened, in Addition opening or damaging the box or product will not be accepted as returned item or
exchanged.
After uploading three clear pictures within the (Return Product) Tab our team will review the return
product
request
and conclude within three working days, if the product is returnable or not (Uploading clear pictures
and
processing
the return product request, does not mean acceptance of returned product)
All returned products are subject to delivery fee deductible.
